FAQ

Simply place your order online and choose whether you would like one or two deliveries each week.

We deliver fresh milk and other locally produced products direct to your doorstep.

You can manage your regular order online and make changes, add products, skip deliveries or cancel items when needed.

You can manage your deliveries through our new ordering website:

https://chiddingstonedairy.mdsmilk.com/

Log in to your account to view your regular order, add or remove products, skip deliveries and update your account details.

Your account dashboard will show whether your delivery is in the morning or afternoon/evening.

If you have forgotten your password, simply use the Forgot Password option on the login page.

If you have any problems with your account or ordering, please email chiddairyorders@gmail.com Screenshots are very helpful if you are seeing an error message.

Our new customer apps are coming soon.

For now, please use our website to manage your account and deliveries:

https://chiddingstonedairy.mdsmilk.com/

You can make changes to your order up until the cut-off for your delivery round.

**For morning deliveries:** The cut-off is 8:30pm the evening before your delivery.

**For afternoon/evening deliveries:** The cut-off is 8:30am on the day of your delivery.

These cut-offs are approximately three hours before each delivery round starts.

You can add products, remove products, change quantities, skip a delivery or cancel items up until this time.

If you miss the online cut-off, you can ask your driver whether they can deliver more or less than your scheduled order.

The same applies if you need to skip or cancel something after the online cut-off.

Our drivers will help where they can, although last-minute changes are subject to what stock they have available and whether your delivery has already been prepared.

Bakery products require more notice because they are made for us by an external bakery.

Any additions, changes or cancellations to bakery products must be made by 8:30am, two calendar days before your delivery.

For example, if your delivery is on Thursday, bakery changes need to be made by 8:30am on Tuesday.

Please make bakery changes before this deadline as we cannot normally amend these orders once they have been placed with the bakery.

No. There is no minimum spend requirement for doorstep deliveries.

Yes. There is a fixed £1 charge per delivery.

Yes please!

Please return our reusable glass bottles and jars so that we can wash, sterilise and use them again.

Simply leave them out for your driver to collect with your next delivery.
Please do not return any lids. These cannot be reused, so please recycle the lids at home instead.

Please give bottles and jars a quick rinse before returning them.

There is no need to put them through the dishwasher, as we thoroughly wash and sterilise all returned bottles and jars before they are reused.

A quick rinse helps keep them fresh while they are at your home without unnecessarily washing them twice.

Please remember to remove the lids and recycle them at home.

Log in to your account at: https://chiddingstonedairy.mdsmilk.com/

You can change quantities, add or remove products, skip deliveries or make other changes up until your delivery round cut-off.

**Morning delivery:** 8:30pm the night before

**Afternoon/evening delivery:** 8:30am on the day

If you miss the cut-off, you can ask your driver whether they can adjust your delivery for you.

If you are having difficulty using the website, please email chiddairyorders@gmail.com

Your delivery time depends on which delivery round you are on.

Your account dashboard will show whether you are on a morning or afternoon/evening delivery round.

Some areas receive deliveries in the early hours of the morning, while others receive deliveries later in the day.

Once you sign up, we will confirm which delivery round you are on.

Some of our morning deliveries take place in the wee hours while most customers are asleep. Our drivers always do their best to deliver quietly and avoid disturbing you or your pets.

Yes. If you are ordering meat or butter, please leave a suitable insulated container or cool box outside for your driver to place these products in.

This is particularly important for meat and butter, as products left loose on the doorstep may be taken or disturbed by wildlife or pets before you bring them inside.

Please make sure the container is clearly accessible to your driver and large enough for your order.

Yes.

Our cows are free range and spend as much of the year outside grazing our fields as weather and ground conditions allow.

No. We do not feed our herd Bovaer.

No. All Chiddingstone Dairy milk is pasteurised but not homogenised.

Because our milk is not homogenised, the cream naturally rises to the top of the bottle.

Simply give the bottle a shake before pouring if you would like to mix the cream back through the milk.

When setting up your account, you will be asked to register a payment card securely through our ordering system.

Payments for your deliveries are then collected automatically from your registered card.

You do not need to pay your driver and we cannot accept cash on delivery.

If you change your order, add additional products or skip items, your account will automatically reflect those changes.

Yes. Our products are also available from a number of local shops and farm shops, including:

Availability and product ranges vary between retailers.

Please email chiddairyorders@gmail.com and let us know what is happening.

If possible, include a screenshot of any error message or problem you are seeing. This makes it much easier for us to identify and resolve the problem.

Our ordering website is: https://chiddingstonedairy.mdsmilk.com/

Our customer apps are coming soon.